Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Datassier platform ("Service", "Platform") operated by SEEONDATA OÜ, a company registered in Estonia, registry code 14593989, VAT number EE102261129 ("Datassier", "we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using Datassier, you confirm that you:

• Are at least 18 years of age;
• Have the legal capacity and authority to enter into this agreement;
• Will comply with all applicable laws and regulations, including those of the European Union;
• Accept these Terms in their entirety.

If you do not agree to these Terms, you must not access or use the Service.

2. Description of Service

Datassier is a platform factory that enables users to create, manage, and synchronize business data across multiple applications. The Service includes:

• Data management, schema design, and form creation tools;
• Third-party application integrations ("Connectors");
• Data synchronization and automation capabilities;
• Reporting, dashboards, and analytics features;
• API access and custom configurations;
• Any additional features or modules released during your subscription period.

We may modify, enhance, or discontinue features of the Service at any time. Material changes to core functionality will be communicated with reasonable notice.

3. Account Registration and Security

3.1 Account Creation. You must provide accurate and complete information when creating your account. You agree to keep your account information current and accurate at all times.

3.2 Account Security. You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify us immediately at security@datassier.com of any unauthorized access or suspected security breach.

3.3 Organizational Accounts. If you register on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. The organization assumes all obligations and liabilities under these Terms.

3.4 Account Sharing. Account credentials are personal and may not be shared. If your subscription plan includes multiple seats, each authorized user must have their own credentials.

4. Subscription, Payments, and Free Trials

4.1 Pricing. Datassier offers various subscription tiers and add-on features. Current pricing is published at datassier.com/pricing.

4.2 Free Trials. We may offer free trial periods at our discretion. At the end of a free trial, your account will convert to a paid subscription only if you affirmatively opt in. No payment information is required to start a trial unless otherwise stated. Data created during a trial will be preserved upon conversion to a paid plan.

4.3 Billing. Subscription fees are billed in advance on a recurring basis (monthly or annually) via the payment method you provide. Payment is due immediately upon subscription activation or renewal. All fees are stated exclusive of VAT or other applicable taxes, which will be added where required by law.

4.4 Failed Payments. If a payment fails, we will notify you and provide a 7-day grace period to update your payment method. If payment remains outstanding after the grace period, we may suspend your access to the Service until payment is received.

4.5 Cancellation. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You retain full access until that date. No pro-rata refunds are provided for partial periods.

4.6 Price Changes. We may adjust pricing with at least 30 days' prior written notice. Price changes apply at your next renewal date. If you do not agree to a price change, you may cancel before the renewal date.

5. Third-Party Integrations

5.1 Authorization. When you connect third-party services (such as QuickBooks, ERP systems, CRMs, or other business applications) to Datassier via Connectors, you authorize us to access, retrieve, and synchronize data from those services on your behalf, strictly to the extent necessary to provide the Service.

5.2 Third-Party Terms. Your use of third-party integrations remains subject to the terms and conditions of those third-party services. You are responsible for compliance with all applicable third-party terms. We are not a party to your agreements with third-party providers.

5.3 Scope of Access. We will only access data from connected services that is necessary to provide our synchronization and platform features. We do not access data beyond the scopes you explicitly authorize. You can revoke access to any third-party service at any time through your account settings.

5.4 No Warranty on Third-Party Services. We are not responsible for the availability, accuracy, security, or functionality of third-party services. Changes made by third-party providers to their APIs or services may affect integration functionality. We will use reasonable efforts to maintain integrations but cannot guarantee uninterrupted third-party connectivity.

6. Data Ownership and Usage

6.1 Your Data. You retain all rights, title, and interest in and to the data you create, upload, import, or synchronize through Datassier ("Your Data"). We do not claim ownership of Your Data under any circumstances.

6.2 License to Us. You grant us a limited, non-exclusive, worldwide license to use, store, process, and transmit Your Data solely to: (a) provide, operate, and maintain the Service; (b) improve the Service, provided that any data used for improvement purposes is aggregated and anonymized such that it cannot identify you or any individual; and (c) comply with applicable law.

6.3 Data Portability. You may export Your Data from Datassier at any time in standard, machine-readable formats (e.g., CSV, JSON) through the export features available in the Service.

6.4 Data Backup. We implement commercially reasonable backup procedures and maintain redundant copies of Your Data. However, you are ultimately responsible for maintaining your own independent backup copies of critical data.

6.5 Anonymized and Aggregated Data. We may create anonymized and aggregated datasets derived from usage of the Service for the purposes of analytics, benchmarking, and service improvement. Such datasets will never contain personally identifiable information or data attributable to you or your organization.

7. Data Protection and Privacy

7.1 Data Processing Agreement. To the extent that we process personal data on your behalf, the terms of our Data Processing Agreement ("DPA"), available at datassier.com/dpa, apply and are incorporated into these Terms by reference.

7.2 Roles. When you use the Service to process personal data of your customers, employees, or other individuals, you act as the Data Controller and Datassier acts as the Data Processor, as those terms are defined under Regulation (EU) 2016/679 ("GDPR").

7.3 Lawful Basis. You are responsible for ensuring that you have a lawful basis for processing any personal data you upload or synchronize through the Service, and for providing all required notices to data subjects.

7.4 Data Subject Rights. We will assist you in responding to data subject requests (access, rectification, erasure, portability, restriction, and objection) to the extent technically feasible through the Service's features or by reasonable cooperation.

7.5 Sub-Processors. We may engage sub-processors to assist in providing the Service. A current list of sub-processors is maintained at datassier.com/sub-processors. We will notify you of material changes to our sub-processor list at least 14 days in advance. If you object to a new sub-processor, you may terminate the affected Service component without penalty.

7.6 International Transfers. If Your Data is transferred outside the European Economic Area, we will ensure that appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission or other mechanisms permitted under applicable data protection law.

7.7 Security Measures. We implement and maintain appropriate technical and organizational security measures to protect Your Data, including encryption at rest and in transit, access controls, regular security audits, and incident response procedures. Details are set out in our Security Policy at datassier.com/security.

7.8 Breach Notification. In the event of a personal data breach, we will notify you without undue delay and in any event within 72 hours of becoming aware of the breach, to the extent required under applicable data protection law.

7.9 Privacy Policy. Our collection and use of personal data relating to your use of the Service is described in our Privacy Policy at datassier.com/privacy.

8. Service Levels

8.1 Availability Target. We target 99.5% monthly uptime for the Service, measured as the percentage of minutes in a calendar month during which the Service is available, excluding scheduled maintenance windows.

8.2 Scheduled Maintenance. We will provide at least 48 hours' advance notice of scheduled maintenance that may result in downtime. Scheduled maintenance will be performed during off-peak hours where practicable.

8.3 Service Credits. If the Service falls below the availability target in a calendar month, you may request a service credit according to the terms of our Service Level Agreement at datassier.com/sla. Service credits are your sole and exclusive remedy for downtime.

8.4 Exclusions. The availability target does not apply to downtime caused by: force majeure events (see Section 18), third-party service failures outside our control, your misuse of the Service, or scheduled maintenance.

9. API Usage and Fair Use

9.1 API Access. Depending on your subscription plan, you may have access to the Datassier API to integrate the Service with your own systems and workflows.

9.2 Rate Limits. API usage is subject to rate limits as documented at datassier.com/api/docs. Rate limits vary by subscription tier.

9.3 Fair Use. All usage of the Service, including API access, is subject to a fair use policy. Automated processes that place unreasonable load on our infrastructure, interfere with other users' access, or are designed to circumvent usage limits are prohibited.

9.4 API Changes. We will provide at least 90 days' notice before making breaking changes to API endpoints. Deprecated endpoints will remain functional during the notice period.

10. Acceptable Use

You agree not to:

• Use the Service for any illegal or unauthorized purpose;
• Violate any applicable laws, regulations, or third-party rights;
• Upload, transmit, or synchronize any data that infringes intellectual property rights of others;
• Upload malicious code, viruses, or other harmful content;
• Attempt to gain unauthorized access to our systems, networks, or other users' accounts;
• Interfere with or disrupt the Service or its infrastructure;
• Use the Service to send spam, unsolicited communications, or phishing material;
• Reverse engineer, decompile, or attempt to extract source code from the Service;
• Resell, sublicense, or redistribute the Service without our prior written authorization;
• Use the Service to build a competing product or to benchmark the Service for competitive purposes without our consent.

We reserve the right to investigate and take appropriate action (including suspension or termination) against any user who violates this section.

11. Intellectual Property

11.1 Our IP. The Service, including all software, source code, designs, text, graphics, logos, and other content created by us, is owned by SEEONDATA OÜ and protected by applicable intellectual property laws. These Terms do not grant you any ownership rights in the Service.

11.2 Feedback. If you provide us with suggestions, ideas, or feedback about the Service, you grant us an unrestricted, perpetual, irrevocable, royalty-free license to use such feedback for any purpose without obligation to you.

11.3 Your IP. Nothing in these Terms transfers any of your intellectual property rights to us beyond the limited license granted in Section 6.2.

12. Warranties and Disclaimers

12.1 Our Warranty. We warrant that the Service will perform materially in accordance with its published documentation during your subscription period. If the Service fails to meet this warranty, your sole remedy is for us to use commercially reasonable efforts to correct the non-conformity.

12.2 Disclaimer. Except as expressly stated in Section 12.1, the Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12.3 No Guarantee. We do not guarantee that the Service will be uninterrupted, error-free, or completely secure.

12.4 Third-Party Data. We are not responsible for the accuracy, completeness, or reliability of data synchronized from third-party services. Synchronization reflects the data as provided by the source system.

13. Limitation of Liability

13.1 Exclusion of Indirect Damages. To the maximum extent permitted by applicable law, Datassier shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising from your use of or inability to use the Service.

13.2 Liability Cap. Our total aggregate liability for any and all claims arising from or relating to these Terms or the Service shall not exceed the total fees you paid to us in the 12 months immediately preceding the event giving rise to the claim.

13.3 Exceptions. The limitations in this section do not apply to: (a) either party's indemnification obligations; (b) either party's breach of confidentiality obligations; (c) our liability for willful misconduct or gross negligence; or (d) liability that cannot be excluded under applicable law, including the GDPR.

14. Indemnification

14.1 By You. You agree to indemnify, defend, and hold harmless Datassier and its officers, directors, employees, and agents from any third-party claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of applicable law; or (d) your infringement of any rights of a third party.

14.2 By Us. We will indemnify, defend, and hold you harmless from any third-party claims that the Service, as provided by us, infringes the intellectual property rights of a third party, provided that you: (a) promptly notify us in writing; (b) grant us sole control of the defense and settlement; and (c) provide reasonable cooperation at our expense.

15. Termination

15.1 By You. You may terminate your account at any time through your account settings or by contacting us at support@datassier.com.

15.2 By Us for Cause. We may suspend or terminate your account immediately and without prior notice if you: (a) materially breach these Terms and fail to cure such breach within 14 days of written notice; (b) engage in fraudulent or illegal activity; or (c) pose a security risk to the Service or other users.

15.3 By Us Without Cause. We may terminate your account without cause by providing at least 60 days' prior written notice.

15.4 Data Export Period. Upon termination (whether by you or by us), you will have 30 days from the effective date of termination to export Your Data using the Service's export features. During this period, your access will be limited to data export functionality only.

15.5 Data Deletion. After the 30-day export period, we will delete Your Data from our active systems within 30 additional days. Copies in backup systems will be purged in accordance with our standard backup rotation schedule (no longer than 90 days), unless retention is required by applicable law.

15.6 Survival. The following sections survive termination: 6 (Data Ownership), 7 (Data Protection), 11 (Intellectual Property), 12 (Warranties and Disclaimers), 13 (Limitation of Liability), 14 (Indemnification), 16 (Governing Law), and 17 (Dispute Resolution).

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Estonia, without regard to its conflict of law provisions. To the extent that the GDPR or other directly applicable European Union regulations apply, they shall take precedence over conflicting provisions of Estonian law.

17. Dispute Resolution

17.1 Negotiation. Any dispute arising from or relating to these Terms or the Service shall first be submitted to good faith negotiation between the parties for a period of 30 days from written notice of the dispute.

17.2 Arbitration. If negotiation fails, the dispute shall be resolved by binding arbitration administered under the Arbitration Rules of the Arbitration Court of the Estonian Chamber of Commerce and Industry. The seat of arbitration shall be Tallinn, Estonia. The arbitration shall be conducted in English by a single arbitrator. The arbitrator's decision shall be final and binding.

17.3 Injunctive Relief. Nothing in this section prevents either party from seeking injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration.

17.4 Consumer Protections. If you are a consumer within the meaning of EU law, nothing in this section restricts your right to bring proceedings in the courts of your country of residence or to use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

18. Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations under these Terms resulting from events beyond its reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, power outages, internet disruptions, or third-party infrastructure failures. The affected party must notify the other party promptly and use reasonable efforts to mitigate the impact.

19. Changes to Terms

We may modify these Terms at any time. We will provide at least 30 days' notice of material changes by email to the address associated with your account and/or through a prominent notice within the Service. Non-material changes (such as formatting or clarifications) may take effect immediately upon posting.

If you do not agree to the modified Terms, you may terminate your account before they take effect. Your continued use of the Service after the effective date of modified Terms constitutes acceptance.

20. Miscellaneous

20.1 Entire Agreement. These Terms, together with the DPA, Privacy Policy, SLA, and any Order Forms, constitute the entire agreement between you and Datassier regarding the Service and supersede all prior agreements and understandings.

20.2 Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

20.3 No Waiver. Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.

20.4 Assignment. You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms to any successor, affiliate, or acquirer of all or substantially all of our assets, provided they assume our obligations under these Terms.

20.5 Notices. All notices under these Terms shall be in writing and sent to the email addresses on file. Notices to us should be sent to legal@datassier.com. Notices are deemed received when successfully delivered.

20.6 Language. These Terms are drafted in English. In the event of any conflict between a translated version and the English original, the English version shall prevail.

21. Contact Information

For questions about these Terms, please contact us at:

SEEONDATA OÜ Registry Code: 14593989 VAT Number: EE102261129 Address: Pikksilma tn 2/2-66, 10159 Tallinn, Harju maakond, Estonia Email: legal@datassier.com Website: https://datassier.com Data Protection Inquiries: privacy@datassier.com